Refund policy
30-Day Return Policy
If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order—no questions asked.
To Qualify for a Return:
• The item must be in its original condition.
• The jade or gemstone must not be damaged, chipped, cracked, or broken.
• The jewelry must be returned in its original packaging, including gift boxes and accessories that came with the order.
Once we receive and inspect your returned item, your refund will be processed within 10 business days using your original method of payment.
Return Shipping
If you are returning an item because you changed your mind or no longer wish to keep it:
• The customer is responsible for the return shipping costs.
• We recommend using a trackable shipping service and purchasing shipping insurance, as Serenity Jade is not responsible for items lost or damaged during return transit.
Items Damaged During Shipping
If your order arrives damaged due to shipping:
• Contact us within 48 hours of delivery.
• Take clear photographs of:
- The damaged jewelry
- The shipping box
- The packaging materials
- The shipping label Email the photos along with your order number.
We will promptly file a claim with the shipping carrier.
Once the claim has been reviewed, you may choose either:
• A full refund, or
• A replacement (subject to product availability).
Your satisfaction is important to us, and we will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
• Items returned after 30 days.
• Jewelry that has been damaged, broken, altered, or misused after delivery.
• Clearance, final sale, or custom-made items (if applicable).
Refund Processing
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect your return.
Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Questions?
If you have any questions about your order, shipping, or returns, we're here to help. Please contact our customer service team, and we'll be happy to assist you.
Email: serenityjadeinfo@gmail.com